Policy on Refunds
Transparent and equitable refund terms for your assurance
Overview
At CommonsResourceZone, we recognize that plans can shift, and we are committed to establishing equitable and transparent refund practices. This document details the terms under which refunds might be granted for our yacht charter offerings.
It is important to review this policy thoroughly prior to making a reservation. By reserving a charter with CommonsResourceZone, you consent to and accept these terms for refunds.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete reimbursement excluding service charges
Processing Time: 5-7 business days
Processing Fee: €50 for credit card payments
Conditions: Cancellation needs to be requested in a written format through email or over the phone
24-72 Hours Before Charter
Eligible for: Half the price of the total charter cost
Processing Time: 7-10 business days
Processing Fee: €25 subtracted from your refund
Conditions: A legitimate reason is required; extra administrative costs are applicable
Less than 24 Hours Before Charter
Eligible for: No compensation is available
Exception: In the case of emergencies, consideration might be given
Alternative: Offer of charter credit may be made at the discretion of the management
Conditions: Supporting documents are necessary for claims due to emergencies
Weather-Related Cancellations
Our Weather Guarantee
Ensuring safety is our fundamental concern. In cases where weather conditions are considered hazardous for charter activities by our authorized captain, we present several adaptive solutions:
- Full Refund: A complete refund is provided when rescheduling is unfeasible
- Reschedule: Transfer your booking to another available slot without incurring extra fees
- Charter Credit: Opt for a credit that remains valid for one year starting from the date of the original booking
Weather Assessment Process
Our evaluation of weather conditions encompasses:
- Examination of wind intensity and trajectory
- Assessment of swell magnitude and the condition of the sea
- Projections for visibility and expected precipitation
- Notifications and cautions issued by the Coast Guard
- Appraisal of safety by our professional captain
Decision Timeline: Determinations for weather-related cancellations are concluded a minimum of 4 hours before the scheduled departure time.
Medical Emergency Refunds
Emergency Circumstances
Medical emergencies are unpredictable, and we accommodate for such eventualities. Certain conditions that may warrant special refund deliberations include:
- Unforeseen illness or injury resulting in hospital admittance
- Bereavement within the immediate kin
- Unplanned military summons or recalls
- Mandatory court participation or subpoenas
- Travel-related disruptions due to natural calamities
Documentation Requirements
For the approval of emergency refunds, we require you to submit:
- A valid medical statement or hospital reports
- A certificate of death, when relevant
- Confirmed military directives
- Subpoena or jury duty notifications
- Emergency decrees or travel alerts
Processing: We commit to handling emergency refund requests within a window of 3 to 5 business days following the reception of the necessary documents.
Operational Cancellations
Mechanical Issues
Should your allocated ship encounter unresolvable mechanical faults:
- Alternative Vessel: We will strive to supply a similar replacement
- Full Refund: Provided when no appropriate substitute is available
- Partial Refund: Offered if replacement vessel pricing varies
- Compensation: Possible additional recompense for the inconvenience may be extended
Crew Unavailability
On the rare occasion that qualified crew is not available:
- When feasible, a replacement crew will be sourced
- A full refund is issued if the charter cannot proceed
- Opportunity to reschedule at no extra charge
Refund Processing
Payment Method
Refunds are issued back to the original form of payment:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Fees
Credit Card Processing
€50 charge for cancellations made over 72 hours ahead
Bank Transfer Processing
€25 charge applicable to all bank transfer reimbursements
International Processing
Extra charges may apply for cross-border transactions
Charter Credits
When Credits Are Offered
Under certain conditions, charter credits might be provided instead of refunds:
- Cancellations within 24 hours of departure
- Disruptions due to weather
- Requests for voluntary rescheduling
- Operational disturbances
Credit Terms
- Validity: Good for 12 months after being issued
- Transferability: Credits are not assignable to others
- Value: Equivalent to the full charter cost (no deductions for processing)
- Usage: Redeemable for any open charter
- Expiration: Must be used within a 12-month period and will not be extended
Partial Service Refunds
Service Interruptions
In case your chartered service faces disruptions or premature conclusions due to factors under our control:
- Refunds calculated on a pro-rata basis for the unused portion
- Credits usable for a subsequent charter of identical worth
- Additional complimentary services or upgrades as compensation
Guest-Related Interruptions
If premature termination of the charter occurs because of actions by the guest or breaches of safety rules:
- No reimbursement for the period not used
- Requirement to settle the total fee
- Potential extra costs may be levied
Dispute Resolution
In instances of contention over refund assessments, you are invited to:
- Appeal for an evaluation by our administrative team
- Submit supplementary proof or documentation
- Engage with consumer rights organizations for adjudication
- Explore legal channels according to the law
How to Request a Refund
Step 1: Contact Us
You can initiate a refund application through:
- Email: [email protected]
- Phone: +33 4 93 61 45 32
- Visiting us at our dockside headquarters
Step 2: Provide Information
Ensure the inclusion of the following details in your application:
- Confirmation code for the booking
- Dates and slots for the charter
- The cause behind the termination
- Any pertinent supplemental papers (if required)
- Choice of repayment method
Step 3: Review and Processing
We will confirm receipt of your request within a day, appraise it in light of this policy, inform you of the outcome in two days, and proceed with sanctioned refunds within designated periods.
Important Notes
- Submission of all demands for refunds must be in writing
- Refund transactions are processed in €, disregarding the currency used during payment
- We highly endorse the purchase of travel insurance
- This policy is subject to amendments, which will be communicated 30 days in advance
- All refunds are governed by the relevant tax laws and regulations
Contact Information
For inquiries regarding refunds or to forward a request for a refund:
Refunds Department
CommonsResourceZone Marine Services Ltd.
Marina Point
Antibes 06600
France
Phone: +33 4 93 61 45 32
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM